Preventative Maintenance Agreements
Our Planned Preventative Maintenance Agreements are designed to save you time, avoid costly repairs and keep your school’s or business’s commercial kitchen operating. As well as giving you peace of mind that your kitchen’s equipment is performing efficiently and safely.
With expert engineers nearby, you’ll also have access to hassle-free account management with our online cloud portal. Allowing you to easily track your kitchen equipment’s certificates, service history or quickly log any issues. We’ll sort all the admin and guarantee a 24-hour response time as well as a 3 months parts labour warranty on all spare parts fitted by our engineers.
Our fantastic clients
Why You Need A Planned Preventative Maintenance Plan
Full Reporting
Following your first site assessment, your dedicated Account Manager will visit your premises to discuss your report. We’ll go through each aspect and answer any queries you may have, as well as highlight any equipment that needs repairing, or replacing or might become expensive to run in the future.
Regular Servicing
Our PPM Agreements start with an initial site assessment where an engineer will thoroughly inspect and assess each piece of equipment in your kitchen. From then on, your equipment will be regularly serviced to keep it running safely and efficiently, spot any potential problems and, ultimately, avoid breakdowns or repairs.
Budget Management
Using the information collected during our site assessments and servicing visits, we’ll help you predict any potential expenditure on kitchen equipment and plan for the future. We’ll also make sustainability recommendations, where you can save on energy bills whilst protecting the environment.
Online Information Portal
We use the latest technology to ensure you can find all your important documents quickly and easily. Through our Online Cloud Portal, you can access safety certificates, invoices, quotes and job updates, giving you more control over your account. You can even see at what stage your engineer is at, in relation to a maintenance job.
Dedicated Account Manager
Each of our contract clients will have their own dedicated account manager who is available to contact for assistance 365 days a year. Your account manager will take the time to understand your business requirements and help you ensure your catering department meets the needs of your own clients.
Maintenance Agreement Service Levels
Every school and business is unique, and so are its maintenance needs. We offer 3 levels of service, meaning you can choose exactly what you need from us. Take a look at what each level includes below:
Our Basic Package
- Gas safety certificates provided by our qualified engineers
- Full service and maintenance visit on all gas and electric equipment
- 24 – 72 hour response time guarantee for quotes
- Email or text alerts when engineers are close by
Our Popular Package
- Gas safety certificates provided by our qualified engineers
- Full service and maintenance visit on all gas and electric equipment
- 24 – 48 hour response time guarantee for call outs
- Weekly or monthly site expenditure and call-out reports
- Full access to our customer portal, allowing you to electronically view and download reports, quotes, invoices and certificates, as well as place call-out requests
- Email or text alerts when engineers are close by
Our Advanced Package
- Gas safety certificates provided by our qualified engineers
- Full service and maintenance visit on all gas and electric equipment
- Same day or next day response time guarantee for call outs
- Weekly or monthly site expenditure and call-out reports
- Full access to our customer portal, allowing you to electronically view and download reports, quotes, invoices and certificates, as well as place call-out requests
- Dedicated account manager with quarterly review meetings; covering equipment audits with advisories on when to repair or replace appliances (ideal if you have a strict budget to control)
- Email or text alerts when engineers are close by
More About Our Planned Preventative Maintenance Plans
To discover more about Planned Preventative Maintenance plans, read our helpful blogs about the benefits of a PPM and the importance of regular equipment servicing.
The Benefits Of A Regular Commercial Kitchen Service Contract
Read More
Why Do I Need A Planned Preventative Maintenance Plan?
Read More5 Simple Steps
Preventing Kitchen Downtime
Our aim is to keep your commercial kitchen performing to its highest standard for as long as possible. That’s why, alongside our full end-to-end client management, you’ll have access to our state-of-the-art Cloud Portal. Here you can track your equipment’s performance and report any issues that can be logged and resolved in 5 easy steps…
Step 1
If you’ve spotted an issue with a piece of equipment, no matter how big or small, start by signing into your online customer portal and log the job on our system.
If you’d like to speak to one of our team, that’s no problem. We are on the end of the phone 24/7. Please call us on the office number: 01604 961161.
Step 2
Our back-office team will pick up the job and give you a call to confirm the correct course of action.
Once it’s been logged, an automated email confirmation will be sent directly to your inbox.
Step 3
An engineer will be scheduled based on your location and the closest operative we have in the area.
All our vehicles are connected to live tracking devices which give instant access to the closest engineer to your premises. Meaning we can get someone out to you as quickly as possible.
Step 4
After assessing the piece of equipment, our engineer will either repair it there and then if they carry the parts needed, or they’ll be able to advise if it should be replaced for a new, more cost-effective model.
In every instance, we will try and ensure repair over replacement to avoid additional costs and potential kitchen downtime.
Step 5
Once we’ve completed an assessment or repair, all data will be recorded on our back-office system and automatically updated on your Asset Management List in the portal.
You don’t need to worry about any follow-up calls and can get back to doing what you do best, cooking for your customers.
Your One Stop Shop
To learn more about how simple and efficient our Online Cloud Portal is, visit our technology page.
Our Sectors
Guaranteeing Kitchen Excellence
We have excellent knowledge across all sectors with a diverse and varied client portfolio. Our projects range in scale and budgets to fit any requirements.
Education Sector
From sourcing the right equipment for your kitchen, to quick repairs and complete maintenance plans, we understand how a functional kitchen is vital to the running of any educational facility.
Find Out MoreCatering Equipment Maintenance Quote
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Hospitality Sector
With a variety of clients such as Belmond and The Larder Pump Rooms, our experienced team repeatedly provides complete solutions to meet differing requirements.
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01604 961161
sales@midlandscateringequipment.co.ukWhy Choose Us?
How Midlands Can Help You
- A trusted provider with over 40 years of experience
- Experts within the Education Industry
- We offer the same engineers for all your work
- Our engineers are all accredited and DBS checked
- Free online cloud technology to track your assets
- Providing quick emergency call time guarantees
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